Frequently Asked Questions
Support Email
Check most frequently asked questions here, if you still need help then please contact us at contact@cobalte.io.
Featured FAQs
1. "Cobalte Genesis" is our first NFT collection. Holders will get short term and long term advantages. On the short run, holders will be participating in contest to win prizes (Concert places, Showroom events, ledgers ect..). On the long run, meaning when our marketplace will be available to the public, holders won't have to pay fees when they buy / sell a NF-Ticket. Also 1 NFT Cobalte Genesis = 1 vote in Cobalte Foundation DAO, in other words, holding our NFT could ahve a real positive impact on the environnement (more info here : Cobalte Foundation)
Keep in mind that NFT Cobalte Genesis's holders can resell their NFT at anytime in dedicated marketplaces.
2. NF-Ticket is the name of our product dedicated to the ticketing industry. As simple as it is, we link a ticket to an NFT in order to make it digitally unique. You won't be able to buy one before our marketplace is ready (end of 2023).
It should take no more than an hour.
Once the payement is made, we collect the amount of NFT and the address that you mentioned in the form while checking-out. Then the NFTs are sent automatically to your address. (It may take longer if the network is congested).
Once we received all the information regarding your order (The size, colour, shipment address...), your order is sent directly to our manufacturer. It takes between 2 and 3 weeks before we receive your package, then we had some extra gifts and send it to you. So You should receive your order 4 weeks after your order.
PS: These time schedules might be affected by matter which are out of our reach and therefore increase the delivery time.
How do I create a wallet to receive my NFT ?
If you are on a computer, follow these 6 steps :
- Go to the website by clicking on this link : Metamask
2. Add the Extension by clicking on :
3. Click on “Create a wallet” :
4. Create your own password in order to access your wallet :
5. Save your secret phrase and store in a safe place (⚠️ Warning : If you lose it, you won't be able to recover your wallet)
6. Congrats you setted up your first crypto wallet !